Frequently Asked Questions

Everything you need to know about your Coconut Lane order.

How long does shipping take?

Standard shipping typically takes 3-5 business days. During peak seasonal periods, please allow up to 7 business days for your order to arrive.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings and certain hair accessories cannot be returned.

Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery times vary by location but generally take between 7-14 business days.

How do I care for my Coconut Lane accessories?

To keep your items looking their best, avoid contact with water, perfumes, and lotions. Store them in a cool, dry place when not in use.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay.

Can I change my order after it has been placed?

As we aim to process orders as quickly as possible, we can only make changes if the order has not yet been dispatched. Please contact our support team immediately if you need to update your details.